Cultivate: Develop a culture of cultivating genuine relationships with new or returning supporters. More times than not they too have a story of impact as to why your organization is meaningful to them. To improve fundraiser retention within your organization, take the time to listen to their stories, and with their permission, share them!

Ask: Utilize your bank of stories to ask for donor involvement and advocacy. Your stories should encourage generosity and invoke empathy with a clear call to action.

Stewardship: Go the extra mile when you thank your donors and fundraisers. If you can, provide context to how their donation or fundraising efforts are making an impact and tie it back to the original story utilized when originally making your call to action. In short, make your donors and fundraisers the heroes of the story!

Repeat: As you steward your supporters, be prepared to cultivate a relationship with them. Ask them their stories and use their experiences to refer and attract new potential supporters!


Noah Downs, @MyLawyerFriend on Twitter, shares a compelling story about his own battle with cancer and why it drives him to fundraise for St. Jude Children’s Research Hospital. He tweets, “For anyone concerned — I’m ok for now! I’m lucky to have one of the best doctors in the world and he’s keeping my outlook positive. The work [St. Jude Children’s Research Hospital does] every year helps fund research that can be lifesaving and life-preserving.” Noah’s story is a powerful why, and his why helped drive generosity within his Twitch community to raise over $22.1K.